Returns & Replacement Policy

Returns & Replacement for Domestic Shipping

For any product related exchange/return request, you may write to us by emailing any day at care@amaarahome.com. You would be required to mention your order number and reason for your request being made for exchange/cancellation.

  1. We are so happy to see you here and this means you care about the products you want to order.
  2. Since, most of the products on our website are artisanal, handmade and mostly exclusive, at this point in time we do not offer for refund of any of the products.
  3. Cancellation window for any product shall only be open for 24 (twenty four) hours from the time the order has been placed on the website.
  4. Returns are only applicable on orders where the products were damaged during transit or has any manufacturing defects. To support your return/replacement request, we would require a recording of the unboxing in an unlikely event where the product is required to be replaced/returned.
  5. Made to order products will only be replaced in the event there is a breakage or manufacturing defect to the Product. These products at no time are eligible for refund.
  6. Where goods have been delivered to you, and you have requested for return or replacement, as the case may be, you must return these goods to us in a manner notified by us. When you notify us of your return or replacement request, we will inform you how to get the product ready for return or replacement.
  7. Within 2 (two) days from the date of delivery of the Products, you must place a request with us for return or replacement, as the case may be.
  8. We shall not be able to process replacement or return for orders where the products have been: (i) manufactured to your specifications or clearly tailored to your personal needs; (ii) made to order products which has a lead time of 10 to 15 days or may be of a longer period;* or (iii) which are not suitable for return/replacement due to their condition, all goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate; or (iv) products purchased under any promotional offer or discounted scheme cannot be returned or replaced unless there being a damage or manufacturing defect to the Product.
  9. In case of replacement, the products shall be processed within 7 (seven) working days from the day we receive your request for replacement.
  10. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund in case of return may be affected. Amaara Home will process any refunds and/or provide credits after the returned goods have been received in conditions as may be intimated by Amaara Home and in accordance with the Terms & Conditions herein.
  11. We aim to process the refunds for returned products as soon as possible, but this may take upto 30 (thirty) days from the date we have received the returned products. Your order total will be refunded, minus costs for shipping, handling charges as well as any applicable taxes each way, within 30 (thirty) days after we receive & check the condition of the returned product.
  12. For return or refund of products, contact the Amaara Customer Care Team via email. We will get back to you at the earliest we can.
  13. All costs of return shipping need to be borne by the purchaser (Unless the order received is defective).

Product Return/Replacement

To arrange for a product pick-up for return/replacement, as per the terms & conditions for Amaara Home, please contact the Customer Care Team via email. We will arrange to return/replacement pick-up of the product from you and will apply an appropriate collection charge. We shall process return/replacement requests made by you within 7 (seven) working days from the day we receive your request for replacement or return. However, this timeline may differ from product to product and as per availability of the product in the warehouse and on the location, it has to be delivered to. The collection charges for pickup in the event of return will be deducted from the amounts received towards the order placed by you and for replacement the order shall be treated as a freshly made order.

 

Returns & Replacement for International Shipping

For any product related query, you may write to us by emailing any day at care@amaarahome.com. You would be required to mention your order number and the query alongwith it.

  1. We are so happy to see you here and this means you care about the products you want to order.
  2. We offer international shipping on selected products on the website and all order shall be pre-paid. Due to the exclusive nature of our products, all sales are final, and we do not accept returns or refunds or replacements on any orders. By completing a purchase, you confirm that you have read, understood, and agreed to our no-refund and no-replacement policy.
  3. We currently ship to select international destinations. A list of eligible countries can be found on the home page. If your country is not listed, please contact our customer service team to see if accommodations can be made.
  4. Shipping fees are determined based on the destination, size, and weight of your order. All applicable fees, including but not limited to insurance, shipping costs, duty or any other appliable fees, shall be calculated once order is placed on the website for any product.
  5. Due to the high value of our products, additional handling fees may apply.
  6. International delivery times vary by destination. Orders are typically processed within 15 (fifteen) business days of receiving the total product payment from the customer or within 15 (fifteen) business days from the date when the product is ready to be shipped, whichever is later. Orders placed on weekends or public holidays shall be processed the next business day. Please note that delivery delays may occur due to customs clearance, remote locations, or unforeseen events beyond the control of our team.
  7. Any additional duty imposition to be paid at the time of arrival in your destination country shall be borne by the customer/purchaser. If the order is returned to us due to unpaid customs or import fees, we shall be unable to offer refunds or re-ship the items.
  8. Each item is meticulously inspected and securely packaged to ensure its safety during international transit. We use high-quality, durable materials for packaging, especially for fragile or oversized items, and handle all products with the utmost care to preserve their condition. Due to the value of our products, some items may include additional protective measures, which could impact shipping costs.
  9. We are not liable for lost or damaged items during transit. However, each shipment includes insurance, and in the rare event of loss or damage, we will help facilitate a claim with the shipping carrier.

    Please note: Claims are subject to the shipping carrier's policies, and we cannot guarantee outcomes.
  1. Cancellation window for any product shall only be open for 24 (twenty four) hours from the time the order has been placed on the website.
  2. If a package is returned to us due to an incorrect address, failure to claim the package, or refusal to pay customs fees, we are unable to offer a refund. Additional fees may apply for any attempts to re-ship the order.